New business ventures need to factor in a whole new set of core values in to their business plans. Unlike older models of success which focused on the financial aspects and the bottom line, modern enterprises need to build on a strong foundation of customer satisfaction if they hope to last. Customer Satisfaction — Rising […]
Business Operations
Good service… or GREAT service?
ByWhat sets a good janitorial company apart from a great one? Attention to details. Except, I’m not talking about the cobwebs in the corners. (although that is very important too!) I’m talking about going the extra mile and following through. Here’s an example of GREAT service: Lori and Johnny’s Story Years ago, a young couple […]
Propelling forward with People-Power
ByPeople are the foundation of the commercial cleaning industry. No matter how many technological breakthroughs, nothing gets done without a dedicated, trained professional cleaning staff and supporting office personnel. I call that People-Power! The biggest challenge in the cleaning industry is extremely high turnover. Not only does it affect the morale of the company, it […]




